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customers. This study is conducted looking through the customer’s pre-purchase decision making process; the specific objectives of this study are to: 1. To investigate how guests make a decision in making a reservation for a restaurant, 2. To examine the impact of online reservation systems in the customer’s decision process, 3.
The purpose of this study is to expand understanding of the factors influencing customer satisfaction and efficiency in contact centers. More specifically, the focus is on examining the grouped impact of the factors. First, this research draws on existing research on the factors influencing customer satisfaction. Second, an empirical
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Mentor is an intelligent system to protect players in the context of online gambling. Supported by a sophisticated data warehouse solution and an automated data mining environment, mentor calculates exact trends from the game data recorded …
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Xiao-hang ZHANG, Ting-jie LV and Tian-jian YANG, Study of customer acquisition support system for mobile operators, The Journal of China Universities of Posts and …